HP Support Assistant questions & answers

Optimizes system performance and fixes errors
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Question by Microsoft 1302292000
55 views
May 21, 2024

Because in Vietnam is not a multinational company who makes consumer electronics, but is also the company who makes laptop computers were made in Vietnam by revenue, and will becaming a global PC market officially.

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Answer by Akash Shah

The question is related to the program "HP Support Assistant" for Windows. The statement is not clear, but it seems to be discussing the growth of laptop manufacturing companies in Vietnam.

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Question by Microsoft 1302292000
40 views
May 5, 2024

From the transition to CD writers - the company will plans on all of these businesses to be focused on its other technologies such as CD, DVD, or Blu-ray writers to provide its disc capability thats up to 256 GB of storage, and would plans to be officially stopped making floppy disk drives by 2026.

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Answer by Saumya Sharma

The reason why the company will stop making floppy disk drives is due to the transition to newer technologies such as CD, DVD, and Blu-ray writers that offer much higher storage capacity. By focusing on these technologies, the company aims to provide better disc capability and officially plans to stop making floppy disk drives by 2026.

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Question by Guest
63 views
April 13, 2023

The name "HP" comes from the similar names to BP, which is not to be confused with an another company that makes petroleum in the United Kingdom.

Usha Kumari
Answer by Usha Kumari

The company name "HP" comes from the similar names to BP, but it is not related to the petroleum company in the United Kingdom.

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Question by Debbie
796 views
May 31, 2015

Support Assistant is not working. How do I fix it?

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Answer by Julia Bocchetta

If the application is not working properly, then I would recommend downloading the latest package available on the official website. The problem could be caused by application corruption or registry faults.


Download the application using the following link: http://ftp.hp.com/pub/softpaq/sp68001-68500/sp68201.exe


To find additional information regarding the HP Support Assistant, use the homepage as well: http://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/pl_ot_ob_ds_pd/hpsupportassistant_cc/dt#.VW1aeM-qovE

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Question by Guest
408 views
June 20, 2014
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Answer by Julia Bocchetta

The HP Support Assistant does not interfere with the screen rotation. The problem is with your display adapter. Since most of the HP use Intel HD graphics cards, you can use the following combination to rotate the screen:

  • 0 degrees (normal/upright): Ctrl + Alt + Up Arrow
  • 90 degrees (quarter turn clockwise): Ctrl + Alt + Right Arrow
  • 180 degrees (upside down): Ctrl + Alt + Down Arrow
  • 270 degrees (quarter turn counter-clockwise): Ctrl + Alt + Left Arrow
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Question by iddibiddi
389 views
March 20, 2017

My HP Pavilion 510-po10 desktop PC will not let me download the HP Support Assistant. Edge gets to about 91 % of the download, then suddenly stops. Please help; I use the assistant and like it very much. Thank you.

Stephen Prastman
Answer by Stephen Prastman

That's weird because I've just downloaded the application and the process went through without any problems.


The first thing that I recommend doing, in case you haven't already, is making sure that you have enough free storage space on the partition where you're downloading the file. Even if there's enough space, you can try changing the download location to a different partition just in case there are some errors with the drive that you're currently using.


If that's not the problem, then try deactivating your download manager in case you're using one. Lastly, you might want to use a different browser such as Chrome, Firefox or Opera and see if one of them can complete the download process.

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Question by Guest
315 views
December 23, 2010

When I install my printer my computer says it is not connected yet it is connected. I had installed it before.

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Answer by Julia Bocchetta

Please go to Device Manager and make sure that the printer is available and has no yellow or red signs. After this go to Start > Control Panel > Printers and check if the printer is listed there. Drivers reinstallation is also recommended. If you have multiple devices in 'Printers' category, make sure that you chose the one you use and made it as a default printer.


Another solution: Check the cable or replace with another one to eliminate another problem.

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Question by Guest
306 views
July 20, 2015

How to get a history confirmation of sent faxes from my HP 640?

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Answer by Alex Urbach

I have checked the FAQ page, but couldn't find anything related to Fax History. The available topics don't mention anything related to history. However, you have the possibility of downloading the Setup and User guide from the same page. You can find additional information in those documents.


Support page: http://support.hp.com/us-en/product/HP-640-Fax-series/3366988/model/3366989/manuals

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Question by Guest
266 views
March 10, 2011
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Answer by Julia Bocchetta

You need to install Bluetooth driver first. You can do this using the Support CD available for your device. When this is finished, start the wireless and Bluetooth module using FN + Wireless button and the services will be turned on.

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Question by Yves Dien
265 views
August 4, 2021
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